This policy governs purchases made through Comrad and applies to end users, consumers, professional buyers, healthcare organizations, enterprise teams, IT departments, radiology practices, and institutional purchasers.
Important Notice: By accessing this website or purchasing products from Comrad, you acknowledge that you have read, understood, and agreed to these Terms of Sale, Warranty, Returns, and Disclaimer.
Comrad is owned and operated by Comrad, LLC headquartered in Spring, Texas. In these Terms, "Comrad," "we," "us," and "our" refer to Comrad, LLC.
By accessing this website or purchasing products from Comrad, you agree to these Terms.
Unless expressly stated otherwise on the applicable product page, quote, or invoice, products sold by Comrad may be new, new pull, open box, pre-owned, certified pre-owned, renewed, or refurbished.
New items not previously used. These may be sourced from authorized or secondary channels and may not be supplied directly from the original manufacturer.
Items removed from new systems or packaging for resale. Typically unused, but minor handling or installation marks may be present.
Items whose packaging has been opened for inspection, display, return, or related purposes. These items may show light handling wear.
Items that have been previously used and functionally tested by Comrad.
Pre-owned items that have been tested, inspected, and certified by Comrad according to internal quality standards.
Restored, repaired, reconditioned, or serviced by Comrad, LLC, unless otherwise expressly stated.
All prices are listed in U.S. Dollars unless otherwise stated.
Comrad reserves the right to correct typographical, pricing, listing, inventory, descriptive, or availability errors at any time. If a product is listed at an incorrect price or with incorrect information due to an error, Comrad reserves the right to refuse, cancel, or limit any order placed for that product, whether or not the order has been confirmed and whether or not payment has already been processed.
If payment has already been captured for a canceled order, a refund will be issued for the amount paid, less any non-refundable payment processing charges where permitted by law.
Comrad retains title to products sold until payment is made in full.
Shipping rates, delivery estimates, and transit times are estimates only and are not guaranteed unless expressly stated otherwise in writing.
Comrad is not responsible for carrier delays, customs delays, weather interruptions, delivery exceptions, or other circumstances beyond Comrad's reasonable control.
Unless otherwise required by applicable law, risk of loss and risk of damage pass to the buyer when the shipment is delivered to the carrier for transport to the buyer.
If the buyer elects to use the buyer's own shipping account or third-party shipper, the buyer is responsible for any related taxes, claims, damage claims, insurance claims, and carrier disputes.
The buyer or recipient must inspect the shipment promptly upon delivery.
Any claim for manifest shipping damage must be reported in writing to Comrad within three (3) calendar days of delivery.
To support any shipping damage claim, the buyer must:
If notice is not provided within this three (3) calendar day period, Comrad will have no obligation to assist in or initiate a carrier damage claim, or to provide return, replacement, or refund rights based on shipping damage.
If a product is alleged to be dead on arrival ("DOA") or materially not as described, the buyer must notify Comrad in writing within three (3) business days of delivery.
Claims reported after this three (3) business day period will not be treated as DOA or not-as-described claims. Instead, if applicable, they will be handled under the product's warranty coverage.
For any DOA or not-as-described claim, Comrad may require troubleshooting, photographs, video evidence, serial numbers, packaging evidence, return inspection, or other reasonable verification before approving any remedy.
If a DOA or not-as-described claim is approved, Comrad may, in its sole discretion and subject to applicable law, provide one of the following remedies:
Unless a different warranty term is expressly stated on the applicable product page, quote, or invoice, products sold by Comrad are covered only by the warranty expressly provided by Comrad.
Unless a different term is stated in writing, items sold without a separate stated warranty are covered by a 90-day limited warranty from the date of delivery.
This limited warranty does not cover:
For approved warranty service, the buyer is responsible for shipping the product to the designated service location, prepaid and properly insured, unless otherwise stated in writing. Unless otherwise stated in writing, all shipping charges associated with warranty replacement or warranty service are the responsibility of the buyer.
Comrad disclaims all warranties not expressly stated herein to the maximum extent permitted by law, including any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement.
Comrad offers advanced hot-swap and loaner service only for products specifically quoted, designated, or marked as eligible for hot-swap coverage. Hot-swap and loaner services are subject to availability.
If an identical unit is unavailable, Comrad may provide a reasonably comparable substitute unit, subject to availability.
Unless otherwise agreed in writing, all shipping charges for hot-swap or loaner service are the buyer's responsibility.
Hot-swap coverage does not guarantee uninterrupted service, identical cosmetic condition, or identical manufacturer packaging.
Orders may be canceled within 24 hours of placement, provided the order has not already shipped, been specially processed, or been designated as non-cancelable.
If a cancellation request is approved within 24 hours, no restocking fee will apply; however, the refund may be reduced by any non-refundable payment processing fee, including a 3.99% credit card processing fee, if such fee is not returned to Comrad by the payment processor, and where permitted by law.
Cancellation requests submitted more than 24 hours after the order is placed are subject to the applicable return policy, even if the order has not yet been delivered.
Special-order items, specifically discounted quoted items, and large-volume orders may be non-cancelable as stated in the quotation, invoice, product listing, or other written sales documentation.
Except as otherwise stated on the product page, quotation, invoice, or in these Terms, eligible products may be returned only if the product page or sales documentation expressly states that a 14-Day Return Guarantee or a 30-Day Return Guarantee covers the item.
If a product is specifically identified as covered by a 14-Day Return Guarantee, it may be returned within 14 days of the order date.
If a product is specifically identified as covered by a 30-Day Return Guarantee, it may be returned within 30 days of the order date.
No right of return exists unless a return policy or return guarantee is expressly stated for that item, or unless required by applicable law.
The buyer agrees that any item specifically quoted at a discounted price, special price, contract price, or other reduced-price arrangement is non-returnable and non-refundable unless otherwise expressly stated in writing by Comrad.
Such items remain covered under Comrad's standard warranty terms, unless a different warranty term is expressly stated in writing on the quotation, invoice, or product page.
Returns sent without an RMA number or sent freight collect may be refused.
10% restocking fee plus any non-refundable 3.99% payment processing fee.
20% restocking fee plus any non-refundable 3.99% payment processing fee.
The buyer is responsible for all return shipping costs unless Comrad agrees otherwise in writing or applicable law requires otherwise.
Exchanges are permitted only with prior written approval from Comrad and issuance of an RMA number. Approved exchanges must comply with the same deadlines, packaging, shipping, and condition requirements as returns.
Comrad will not refund taxes based on a buyer's post-order claim of tax-exempt, reseller, nonprofit, or government status where taxes were calculated and paid at the time of purchase. Any buyer seeking tax-exempt treatment must have its account approved and designated as tax-exempt by Comrad before placing the order.
For international orders, the buyer is solely responsible for all taxes, VAT, GST, duties, customs clearance fees, import fees, brokerage charges, and similar governmental or carrier-imposed charges unless expressly stated otherwise at checkout.
These charges are non-refundable by Comrad. If such amounts are advanced, collected, or remitted in connection with the shipment, they will not be refunded by Comrad in the event of cancellation, return, refusal of delivery, failure of customs clearance, or any other circumstance.
To the maximum extent permitted by law, Comrad's obligations with respect to any approved claim, including warranty, return, DOA, or not-as-described claims, are limited to the remedies expressly stated in these Terms.
Except where prohibited by law, Comrad may choose, in its discretion, to repair, replace, issue store credit, or refund the purchase price actually paid for the applicable product, less any applicable fees, shipping charges, taxes, duties, customs charges, brokerage charges, or other non-refundable amounts.
To the maximum extent permitted by law, all products, services, website content, and related materials are provided "as is" and "as available," except for any express limited warranty specifically stated in these Terms or on the product page.
Comrad makes no representation that the website will be uninterrupted, error-free, or secure.
Comrad shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, business interruption, loss of data, or loss of opportunity, arising from any order, product, service, or use of the website.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
All content on this website, including text, graphics, photos, layouts, software, and compilations, is the property of Comrad, LLC or its licensors and is protected by applicable intellectual property laws.
All third-party product names, model numbers, logos, and trademarks remain the property of their respective owners and are used solely for identification, compatibility, comparison, or descriptive purposes. Their use does not imply sponsorship, authorization, affiliation, or endorsement unless expressly stated.
Images of products are for reference only and may not be of actual item. Images may be provided by manufacture, taken by Comrad's marketing team, or sourced via online marketplaces. Images may not be accurate in terms of size, color, shape or aspect ratio.
Unless expressly stated on a specific product page, Comrad and Comrad, LLC are not affiliated with, endorsed by, sponsored by, or authorized by any brand, manufacturer, or trademark owner mentioned on this website.
References to brands, part numbers, model numbers, and trademarks are provided only for identification and descriptive purposes.
By using this website, you agree not to:
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.
These Terms, and any dispute arising out of or related to the website, any order, or any transaction with Comrad, shall be governed by the laws of the State of Texas, without regard to conflict-of-law principles.
The parties agree that any claim or dispute arising out of or relating to these Terms, the website, or any purchase from Comrad shall be brought exclusively in the state or federal courts located in Montgomery County, Texas, and each party consents to the personal jurisdiction and venue of those courts.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be enforced to the maximum extent permitted by law.
Comrad reserves the right to modify these Terms at any time. Updated Terms become effective upon posting to the website unless otherwise stated. Continued use of the website or placement of an order after the updated Terms are posted constitutes acceptance of the revised Terms.
For questions regarding these Terms, warranty claims, returns, or product issues, contact:
Comrad / Comrad, LLC
28004 Dove Chase Dr
Spring, Texas 77386
Email: sales@comrad.org
Support: support@comrad.org
Phone: 832-200-6165